Shopping FAQs
What kind of Mahjong sets do you sell?
We sell American Mahjong tile sets in a variety of colors and themes. The product title and listing identify whether a set uses melamine or acrylic tiles.
What is included in a standard set?
Our standard set includes 160 Mahjong tiles, one tile storage bag, three dice and one instruction card. Check the individual listing before ordering. Racks, mats and other props shown in lifestyle photos are not included unless expressly listed.
Where does my order ship from?
Orders ship directly from China.
When will my order be dispatched?
Orders are dispatched within 7 days after ordering. If you need a set for a particular date, contact us before placing your order so we can check the delivery estimate for your destination.
How long does delivery to the contiguous U.S. take?
Estimated delivery is approximately 15 days from placing your order to receiving it. This total includes processing and transportation; orders are dispatched within 7 days, and that processing time is already part of the 15-day estimate. Actual arrival may vary with carrier or customs delays. See our Shipping & Delivery information for details.
Can I request a set that is not listed?
Yes. Send us a request with the design, color or theme you are looking for. You can share a photo or link through WhatsApp, or paste a reference link into the contact form. Availability and pricing will be confirmed before you order.
Can I return my order?
You may request a regular return within 7 days after delivery. Products must be unused and all included tiles, accessories and other set contents must be complete. The buyer pays return shipping for regular returns unrelated to a damaged, missing or incorrect item. Contact us with your order number for return instructions. See our Returns & Order Support policy for details.
What if something is damaged, missing or incorrect?
Contact us with your order number and clear photos of the item and packaging. We will review the issue and discuss an appropriate solution, including any return, replacement or related shipping arrangements.
Do outlet prices change the return conditions?
The return conditions in our return policy apply to eligible products purchased through this store. Review the listing and policy before ordering.
How do I contact you, and when will I receive a reply?
Use our contact form, email seanshen.nj@gmail.com, or message +86 18952028288 on WhatsApp. We handle inquiries on business days and aim to review and respond the same business day. Messages received outside business days are handled when business-day service resumes.