Return and Refund Policy

Return Window

You may request a return within 7 days after your order is delivered.

To be eligible, products must be unused and returned with all included tiles, accessories, and other contents complete.

How to Request a Return

Please contact us before returning any products:

Email: seanshen.nj@gmail.com
WhatsApp: +86 18952028288

Include your order number, the email address used at checkout, and the reason for your return. If relevant, please include clear photos of the product and packaging.

We will review your request and provide return instructions and the return address. Please wait for these instructions before sending your package.

Return Shipping

For returns unrelated to damaged, missing, or incorrect items, the buyer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt until the return is completed.

Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, has missing contents, or differs from what you ordered, contact us promptly with your order number and clear photos of the items received and packaging.

We will review each case and discuss an appropriate solution with you. Any replacement, return, refund, or related shipping arrangements will be confirmed with you before proceeding.

Refunds

Once your returned products have been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

Products returned used or with missing contents may not qualify for a refund. If there is an issue with your return, we will contact you to discuss it.