Returns & Order Support

Returns & Order Support

7-day return request window

You may request a return within 7 days after your order is delivered. To qualify for a regular return, the product must be unused and all included tiles, accessories and other set contents must be complete.

How to request a return

Contact us at seanshen.nj@gmail.com or through WhatsApp: +86 18952028288. Include your order number, the email address used at checkout and the reason for your request. We will provide return instructions and the appropriate return address.

Return shipping costs

For regular returns that are not related to a damaged, missing or incorrect item, the buyer is responsible for return shipping costs. Please contact us before sending a return so we can confirm the correct shipping instructions.

Damaged, missing or incorrect items

If your order arrives damaged, is missing an included item or contains an incorrect product, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and discuss an appropriate solution with you. Any replacement, return or related shipping arrangements will be confirmed through that discussion.

Refunds and exchanges

Once a returned product has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method; the time taken to appear in your account depends on the payment provider. If you would prefer an exchange, contact us within the 7-day request window so we can check availability and discuss the arrangements.

Customer support

We handle requests on business days and aim to review and respond the same business day. Messages received outside business days are handled when business-day service resumes.